audilyx.ai

Resources / EdTech & admissions

When the call goes wrong,
it rarely stays on the call.

Public cases from edtech & admissions where what customers were told, or weren't, ended in fines, bans or headlines.

Byju'sDec 2022

Parents say salespeople pushed them into courses and loans they couldn't afford

Consumer complaints, court orders and lasting reputational damage

Customers described high-pressure selling to low-income families and some said they were signed up for loans without their knowledge. Former staff described sales targets that encouraged it. Byju's denied wrongdoing.

Listen for on your calls

Fear-based pitches, unclear loan terms, and agreement that isn't clearly given.

EdTech & admissionsTelesales
Read on Context (Thomson Reuters Foundation) ↗

Summaries are our own reading of the linked reports. Amounts and outcomes are as reported at the time; some companies settled without admitting wrongdoing. These cases are listed to show what is at stake on customer calls, not to suggest any particular tool would have prevented them.

Find these moments on your calls before a regulator does.

Book a pilot