audilyx.ai

Pricing

Start with a pilot.
Pay for what your floor needs.

Every contact centre is different, so Audilyx is priced on request, based on your call volume and processes. You see your own calls scored before you decide anything.

Pilot

Start here

Your own calls, scored against your own Quality Parameters, before you commit.

Scoped with you

  • One process and its Quality Parameters
  • We set up the scorecard with your QA team
  • Calibration against your analysts' scores
  • Agent and team reports from your calls
  • A review of the results with your QA head
Book a pilot

Team

Most floors

Every call on your floor heard, scored and turned into coaching.

Priced on request

  • 100% of calls audited
  • Multiple processes, each with its own Quality Parameters
  • English, Hindi, Gujarati and code-mixed calls
  • Instant fatal and zero-tolerance alerts
  • Coaching tasks linked to the exact moment
  • Agent, TL and compliance reports, CSV export
Get a quote

Enterprise

Multi-site

For large or regulated operations with several sites or vendors.

Priced on request

  • Everything in Team
  • Dialer integration by webhook
  • Custom data retention
  • Outsourced and vendor floors on one view
  • Lessons matched to each agent's gaps (early access)
  • A named contact for onboarding and support
Talk to us

What your quote depends on.
Nothing hidden.

Tell us these five things and we can give you a quote, usually after a short call with your QA head.

  • Call volumeHow many minutes of calls you want audited each month.
  • ProcessesHow many sets of Quality Parameters you run: sales, support, collections, each can differ.
  • LanguagesWhich languages and mixes your calls are in.
  • IntegrationsBulk upload, or a live feed from your dialer.
  • RetentionHow long recordings and transcripts should be kept.

Questions
Before you ask.

Book a pilot
What do you need to start a pilot?+

Your Quality Parameters and a set of recordings. We build the scorecard with your QA team, and you see your own calls scored in the first session.

Can each process have its own Quality Parameters?+

Yes. Each process can have its own parameters, marks, fatal rules and zero-tolerance list.

Will the scores match our QA team?+

That is what the pilot checks. We calibrate against your analysts' scores before anyone relies on the numbers.

Are our calls used to train models?+

No. Your calls are not used to train third-party models, and you decide how long data is kept.

How do we get a quote?+

Book a pilot or write to us with your monthly call volume and processes, and we will come back with a quote.