Resources / Collections
Public cases from collections where what customers were told, or weren't, ended in fines, bans or headlines.
All third-party recovery and repossession stopped by RBI order
After a pregnant woman in Hazaribagh was killed under a tractor being repossessed by agents of a third-party vendor, the RBI barred the company from recovery through outside agents, citing concerns over how it managed outsourcing.
Listen for on your calls
Threats, pressure and intimidation on recovery calls, including from outsourced agents.
₹3.95 crore RBI penalty
The RBI's findings included failing to ensure customers weren't contacted before 7 am or after 7 pm, and not carrying out annual reviews of its recovery service providers, alongside customer-service lapses.
Listen for on your calls
Call timing, and how agents speak to borrowers on every recovery call, not a sample.
Summaries are our own reading of the linked reports. Amounts and outcomes are as reported at the time; some companies settled without admitting wrongdoing. These cases are listed to show what is at stake on customer calls, not to suggest any particular tool would have prevented them.
