For hospitals, diagnostics and health-tech
Patient calls handled
the way you'd want.
Booking, diagnostics and follow-up calls shape whether a patient comes back. Audilyx checks every call for accuracy, privacy and the lines agents must never cross.
CustomerReport mein sugar thoda high aaya hai, dawai badal doon?
AgentHaan ji, aap dose double kar lijiye, kuch nahi hoga.
Zero tolerance · medical advice by a non-clinician
What goes wrong today,
and why sampling misses it.
Agents drift into advice
Booking agents get asked medical questions all day. Some answer them, and that is a serious risk.
Details get missed
Wrong slot, missed fasting instructions or a wrong address mean a wasted visit and an angry patient.
Package pricing confuses
Unclear prices and add-ons lead to disputes at the counter.
Privacy is easy to break
Reports discussed with the wrong person or details read aloud create trust and legal problems.
What Audilyx checks
on every call.
Booking accuracy
Date, time, location and preparation instructions confirmed back to the patient.
No clinical advice
Medical advice from non-clinical staff auto-fails the call and goes to QA immediately.
Clear pricing
Package contents and price explained in full, with no surprises at the counter.
Privacy
Identity confirmed before reports are discussed. Personal details masked in transcripts.
Other teams