For e-commerce and D2C brands
Turn “where is my order”
into a repeat customer.
Delivery delays, returns and refunds drive most of your call volume. Audilyx scores every one for accuracy and tone, and shows which issues keep coming back.
CustomerProduct damaged aaya hai, return karna hai.
AgentMa'am is product pe return nahi hota, policy hai.
Fatal · return policy quoted wrongly
What goes wrong today,
and why sampling misses it.
Policies are quoted from memory
Return windows and refund timelines change, and agents repeat the old version.
Retention chances slip away
Customers ready to cancel are let go without the offer your playbook says to make.
Root causes stay hidden
The same courier or product issue drives hundreds of calls before anyone connects them.
Angry calls escalate
A rushed or defensive reply turns a delay into a one-star review.
What Audilyx checks
on every call.
Accurate status
Order, return and refund status explained correctly, with the right timeline.
Policy accuracy
Return and replacement rules quoted the way your current policy says.
Retention
Was the allowed offer made before a cancellation was processed?
Tone
Empathy and de-escalation on complaint calls, measured on every call, not a sample.
Other teams