For insurance sales and service
Sell the policy.
Not a promise.
Insurance calls carry required disclosures and words agents must never say. Audilyx checks every renewal, sales and claims-support call for both, and quotes the exact line when something goes wrong.
CustomerPremium zyada lag raha hai, claim ka kya bharosa?
AgentSir, claim pakka pass hoga, ye main guarantee deti hoon.
Zero tolerance · guarantee on a claim
What goes wrong today,
and why sampling misses it.
Disclosures are the first thing cut
Exclusions, waiting periods and the free-look window are long to say. Under target pressure, agents skip them.
Assurances close sales and open complaints
“Guaranteed returns” and “claim pakka hoga” sell today and come back as mis-selling complaints.
Renewal calls are barely reviewed
Renewals are high volume and low attention, which is exactly where bad habits settle in.
Audits need evidence
When a complaint arrives you need the exact words said, not a QA analyst's memory of a sample.
What Audilyx checks
on every call.
Required disclosures
Exclusions, waiting periods, premium and the free-look period, each checked as its own Quality Parameter.
No assurances
Guaranteed returns, assured claim settlement and similar lines auto-fail the call and alert QA.
Need-based selling
Was the policy matched to what the customer said they need, or pushed regardless?
Consent and confirmation
Customer agreement captured clearly, with the plan and premium read back before the call ends.
Other teams