For collections teams
Every recovery call,
on the record.
Lenders expect their recovery agents to identify themselves, explain why they're calling and never threaten a borrower. Audilyx checks that on every call, not on the handful your QA team can get through.
AgentMain Rakesh bol raha hoon, aapke personal loan ke baare mein.
CustomerIs mahine salary late hai, 20 tareekh tak de dunga.
AgentDekhiye sir, kal tak nahi kiya toh ghar pe log aayenge.
Zero tolerance · threat to the borrower
What goes wrong today,
and why sampling misses it.
Disclosures get skipped when nobody is listening
Agents under target pressure cut the opening. With a small sample, you find out from a complaint, not from QA.
One abusive call is enough
A single threat or insult can lead to a complaint with the lender, a penalty or a legal notice. Sampling won't catch it in time.
Promise-to-pay is a black box
Some agents get firm commitments, others get “call me next week”. Without listening to the calls, nobody knows why.
QA time goes into listening, not fixing
Analysts spend their day on headphones filling spreadsheets, and still cover a tiny slice of the volume.
What Audilyx checks
on every call.
Identification and purpose
Did the agent say who they are, who they call on behalf of and why, at the start of the call?
Threats, abuse and pressure
Threatening, abusive or coercive language auto-fails the call to zero and goes straight to QA by email.
Promise-to-pay quality
Was an amount and a date agreed, or did the call end on a vague maybe? Seen agent by agent.
Talk ratio and dead air
Agents who talk over borrowers or go silent for long stretches show up in the numbers on every call.
Other teams