For banks, NBFCs and fintech
Every loan and card call,
checked like an auditor would.
Cross-sell, onboarding and service calls in banking all carry rules on what must be said and what never should be. Audilyx scores every call against your checklist so compliance isn't a sample.
CustomerWhat will be the interest rate on this loan?
AgentVery low sir, processing fee bhi nahi lagegi, sab free hai.
Fatal · fees misrepresented
What goes wrong today,
and why sampling misses it.
Rates and fees get rounded off
Agents simplify interest, processing fees and tenure into something easier to sell, and not always accurately.
Verification steps get skipped
Identity checks and consent lines are slow, and slow things get dropped when queues are long.
Sensitive data is spoken aloud
Account and card numbers read out in full end up in recordings and transcripts.
Compliance reviews a sliver
A few calls a week can't show a regulator how the whole floor behaves.
What Audilyx checks
on every call.
Accurate terms
Interest rate, fees, tenure and charges stated correctly, checked against what your Quality Parameters say they must be.
Verification and consent
KYC steps and explicit consent captured in the right order on every call.
No pressure selling
False urgency, forced bundling and misleading claims are flagged with the exact quote.
Data handling
Card and account numbers are masked in transcripts, and calls where agents read them out are flagged.
Other teams