About Audilyx
Built by Quality,
for Quality.
Audilyx was started by a QA professional who spent years doing by hand what software should have been doing all along: listening to calls, scoring them against Quality Parameters, and trying to turn what he heard into better agents.
A note from the founder
I spent seven years listening to calls.
Audilyx is what I wished I had.
For seven years my work has been call quality. I have built Quality Parameters, scored calls line by line, run calibration sessions where three people heard the same call three different ways, and sat with team leaders trying to explain why an agent lost marks.
I learned how a contact centre really works: the target pressure on the floor, the disclosure that gets skipped when the queue is long, the agent who is brilliant on Monday morning and short-tempered by Saturday evening. And I learned that QA, as most teams run it, can only ever see a sliver of it.
We were scoring two calls in a hundred and making decisions about people from that. Coaching arrived a month late. The tools we tried scored generic parameters in clean English, while our customers spoke Hinglish and our processes ran on their own Quality Parameters.
Audilyx is built to fix that. Every call heard, scored against the Quality Parameters your team already trusts, with the evidence quoted from the call, and turned into coaching while it still matters. It is the tool I wanted on every floor I worked on.
Mayank Thakker· Founder
Why Audilyx was born.
It came from three problems on the floor.
Sampling was the job
QA teams listen to one or two calls in a hundred because that is all a person can do. Every decision about an agent rested on a handful of calls, chosen almost at random.
Feedback came too late
By the time a habit showed up in a monthly review, the agent had repeated it on hundreds of calls. Coaching was always about last month.
Tools didn't understand the floor
Off-the-shelf analytics scored generic parameters in clean English. Real Indian calls switch between Hindi, Gujarati and English mid-sentence, and every process runs on its own Quality Parameters.
Under the hood
Built on the finest language models.
Trained on nothing of yours.
Audilyx uses today's leading large language models to read every call the way an experienced QA analyst would, and speech recognition built for Indian languages to hear it accurately in the first place. We keep evaluating new models and use whichever scores your calls most accurately.
Frontier LLMs
Reason over the whole call against each of your Quality Parameters
Indic speech recognition
English, Hindi, Gujarati and code-mixed calls, speakers separated
Explainable scores
Every deduction quoted from the call, with a timestamp
Your data stays yours
Not used to train third-party models; you set retention
Why teams choose Audilyx.
And what that means for your floor.
Built by someone who did the job
Audilyx was designed from inside a QA team: calibration sessions, fatal parameters, disputes over a deduction, TLs who need a reason, not a score.
Your Quality Parameters, not ours
We score against the Quality Parameters you already run, with your categories, marks, fatal rules and zero-tolerance list. Each process can have its own.
Evidence, not opinion
Every deduction quotes the exact words from the call with a timestamp. Agents and TLs can see why, so there is nothing to argue about.
Made for Indian calls
English, Hindi, Gujarati and the mix between them, with speakers separated and personal data masked by default.
QA that ends in coaching
Gaps found on calls become coaching tasks and lessons, and the next calls show whether the coaching worked.
Private by design
Recordings stay private, transcripts are masked, you set retention, and your calls are never used to train third-party models.
What you get
from day one.
Send us your Quality Parameters and a few recordings. We set up your scorecard with you, and your team sees its own calls scored in the first session.
Book a pilot- 100% call audits against your own Quality Parameters
- Transcripts in English, Hindi, Gujarati and Hinglish
- Instant alerts on fatal and zero-tolerance calls
- Agent, team-leader and compliance reports, with CSV export
- Coaching tasks linked to the exact calls and timestamps
- Lessons matched to each agent's gaps (early access)
- Upload in bulk or connect your dialer by webhook
- Hands-on onboarding: we set up your Quality Parameters with you